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Delivery Information

13th July 2020

Dear Customer

Please allow an additional 1-2 working days for dispatch of orders, provided items are in stock i.e. excluding weekends and bank holidays.

You will receive an email as soon as your order has been dispatched, so you know when to expect delivery.

Please refrain from calling us with any queries as this is slowing down our limited staff; instead we ask you to email us only if it's necessary and ask for your patience as we respond when we can. 

We thank you for your cooperation and understanding.

Mark Smith

Sales Director

 

Delivery Within the UK

Free delivery on orders over £150* 
If your total order value is £150 or over, you will usually be entitled to free standard delivery. Some smaller items under £150 may also qualify for free delivery, and you'll see this option at the checkout if so. Otherwise delivery for items under £150 ranges from £5.50 to £7.00. You can enter your postcode at the basket stage to see a list of applicable delivery methods and appropriate charges. Most items will be delivered within 1-2 working days* from the point at which you order. This applies to the UK, but excludes some harder-to-reach areas including Scottish Highland postcodes, remote locations, and islands. Please be advised surcharges are applied on top of our standard delivery charges for delivery to these remote areas, as we are charged a premium by our couriers to deliver to these hard-to-reach areas. Enter your postcode at the checkout for prices for delivery to your area. 

Pallet delivery
Heavy items are sent via pallet and may take 1-2 working days to arrive*.

Tractor and ride-on mower delivery
Tractors and ride-ons can only be delivered within 100 miles of our branches. Contact us prior to ordering for pricing to your location, if outside that range. Our head office postcode is WR5 1HF., whilst our Hereford branch is located in HR1 2UA.

If your order is urgent, or you have any other queries relating to delivery, please contact us before placing it. 

*We cannot be held responsible for any delivery delay issues beyond our control, including adverse weather conditions and courier mistakes. 

Delivery Carriers

We use a variety of delivery companies, such as FedEx, Tooles Transport and DPD. For smaller, stocked items under 30 kg and less than 1 metre in length, you can usually choose to have these shipped with Standard Delivery (with TNT or FedEx depending on the product), or Premium DPD Delivery, which provides the benefit of a 1 hour delivery slot and customisable delivery date and locations. You will receive an email and text message with the delivery information upon dispatch. For more information, view the DPD website.

If you are ordering multiple items or larger products, we will use a different carrier. If it is essential that your order is sent with DPD, please contact us before placing your order.

Our delivery carriers are usually willing to leave items in a safe place if you are out. Please use the comments box when ordering to specify a location, but note that we cannot be held responsible for any loss or damage to items as a result of them being left unattended, based on your instructions. 

Saturday/Sunday Delivery

Certain items are available for delivery on a Saturday or Sunday. This applies to smaller items and is subject to a surcharge. The Saturday/Sunday delivery options do not necessarily mean the next possible Saturday/Sunday, but depending on stock levels and availability, it may, for example, simply be the next available Saturday/Sunday we can get the product to you. Please contact us for more information if you are unsure or need your item urgently. We are always able to quote for Saturday/Sunday delivery on any item, but this must be done by contacting us directly.

International Orders

We are able to ship most of our products internationally. Please contact us with your full delivery address and the product(s) you'd like to order for quotes on this service. We regret that we cannot deliver to the republic of Ireland due to the increased restrictions of our courier. 

In-store Collection

You can choose to collect your order from either our Worcester or Hereford showrooms. We ask that you call us after placing your order to confirm a convenient time for collection, as we have a number of different depots and we may need time to transfer any item(s) to your collection point. 

Additional Delivery Need-to-knows

Packaging
All the machinery we sell is brand new (unless specifically indicated), but before delivery it will have been fully tested by the manufacturer's trained technicians. This means there may be traces of oil or fuel, and very minor signs of use on your machine, and it may not be in its original box. However rest assured you will be receiving a brand new and otherwise unused machine. Products are often also repackaged - not necessarily in branded packaging - to ensure safe delivery and to be environmentally friendly. This is completely normal, however if you have any concerns about this please do contact us. 

Out of stock items
Please be aware that if your order contains items which are currently out of stock (see the availability status on each individual product page) your order will be dispatched in full when ALL items are available. If you require any in stock products sooner, please place multiple orders ensuring any out of stock items are excluded from the order you require for immediate delivery.

Ron Smith Garden & Estate Machinery
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