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COVID-19 Customer Notice

24th August 2020

We are pleased to extend our opening hours as follows:

8.30am til 5pm Monday to Friday

8.30am til 1pm Saturday

Our COVID-19 restrictions as detailed below remain in place.

 

22nd June 2020

We are pleased to announce increased opening hours from:

9am til 5pm Monday to Friday

9am - til 1pm Saturday

 

13th June 2020

From the 15 June, 2020 we are pleased to announce that we will be reopening our Worcester and Hereford showrooms with restricted opening hours from:

 9am till 3pm Monday to Friday

 Saturday 9am – 1pm

In line with government advice, we will be following the social distancing guidelines and therefore we will only be able to have limited customers in the showroom at any one time.

We are also now accepting service and repair work.  Please call us beforehand so we can issue a job card before you bring the machine in.

Once here please put larger machines in the designated ‘machinery drop off station’ and then come into the showroom to check the machine in, which we will then label and organize the work.

Please note that customers bringing large/heavy machinery to the showroom should ask for showroom staff assistance as we will not be able to lift the machines with the customer but will organize two staff members to do this. We will endeavor to do this as soon as possible but ask for your patience if there are not two members of staff available immediately.

At Worcester the Parts department will be located at the side of the building up the rear slope, for easier customer access.

We are also offering our normal collection and delivery service for repair, service and new machinery deliveries, once again complying with social distancing regulations.

We ask you for patience and understanding in these unprecedented times but most of all we look forward to welcoming you back.

M.Smith

 

27th March 2020

Dear Customer

It has been decided that in the current period of restricted measures we can no longer continue to deliver or collect customers machines for service/repair.

We are only able to deliver new machinery sales from ronsmith.co.uk and these deliveries must follow the 2 metre rule guidelines as set out previously.

I know some of you will be disappointed but at this moment in time we have no choice but to follow the enforced measures set out by the government.

We thank you for your cooperation and understanding.

Mark Smith

Sales Director

Ron Smith Garden & Estate Machinery
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