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COVID-19 Customer Notice

Tuesday 5th January 2021

Dear Customers

In light of the government announcement on Monday 4th January, 2021, from Tuesday 5th,  our shops at Hereford and Worcester will be operating in accordance with the latest government guidelines:

 

New machinery sales collection /delivery

Our showrooms will be closed to the public but customers can continue to order online and either click and collect or have the goods delivered to their home.

For click and collect orders, we will call you to arrange a convenient appointment time for you to collect your goods.

The sales department are here to advise you via telephone and answer any queries you may have.

 

Service and repair work

Garden machinery can still be dropped off and collected for service and repair work at the showroom. However, during lockdown this service will operate by appointment only.

Please call us first to arrange the appointment and we will take your details and allocate you a specific job no.

When you arrive at the shop please put the machine in the marked drop off point. A member of staff will then label the machine and take it from there.

Whilst on site please ensure you wear a face mask and conform to social distancing keeping a minimum of 2 meters apart.

If the machine is heavy please open the boot of your vehicle and stand at least 2 meters clear so that two members of staff can safely take the machine out .

 

Spare Parts ordering

For spare parts please telephone your order and we will then take payment in full and arrange collection from the ‘parts collection point ‘. Alternatively we can despatch the goods on a carrier for next day delivery. Please note that next day delivery of parts order will be despatched with DPD at a minimum cost of £7.00

Please see our website for all up to date information. I would like to thank you for your understanding and cooperation whilst these new procedures are in place.

Where possible we want to avoid handling cash at this time. So we will take all major credit cards and direct debit payments.

 

New Operating Hours

Monday to Friday  8.30am – 5pm

Saturday & Sunday Closed

 

Kind regards

Mark Smith

Managing Director

Ron Smith Garden & Estate Machinery
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