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COVID-19 Customer Notice

27th March 2020

Dear Customer

It has been decided that in the current period of restricted measures we can no longer continue to deliver or collect customers machines for service/repair.

We are only able to deliver new machinery sales from ronsmith.co.uk and these deliveries must follow the 2 metre rule guidelines as set out previously.

I know some of you will be disappointed but at this moment in time we have no choice but to follow the enforced measures set out by the government.

We thank you for your cooperation and understanding.

Mark Smith

Sales Director

 

24th March 2020

Dear Customer

In response to the government announcement last night of the closure of physical retail shops both the Worcester and Hereford branches of Ron Smith & Co are now closed to the public.

However, our internet website ronsmith.co.uk remains open for business and as the situation stands we are still able to dispatch machinery and parts with carriers and the Post Office.

Although staff can no longer come into direct contact with customers, they are still available to support the online business by telephone and are able to make local deliveries with our own vans whilst strictly adhering to the government guidelines and 2 metre rule. As there can be no physical contact when making deliveries, we will not require you to sign any documentation when they are made. Instead a photograph will be taken and we will email you any necessary documentation. Inevitably logistically this will mean that getting goods out to customers may take slightly longer than normal and we ask for your patience and understanding.

Payment will be taken in full by credit card before we deliver the goods. We cannot accept cash.

This is traditionally a very busy time of year for us and we wish to continue to support our much valued customers to the best of our ability in these exceptional times whilst also ensuring the safety, health and welfare of all of our much valued staff and their families.

We thank you for your cooperation and understanding.

Mark Smith

Sales Director

Ron Smith Garden & Estate Machinery
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